CODE OF CONDUCT AND ETHICAL STANDARDS FOR FREIGHT FORWARDERS
We, the Freight Forwarders duly accredited by the Philippine Shippers' Bureau, in direct response to the government's call for professionalism and greater involvement in enhancing the vital role of the industry in transport, trade and commerce, in cultivating solidarity and unity amid our ranks, and in institutionalizing an environment founded on equity, fairness and honesty towards our clients, do hereby adopt and promulgate this code of conduct and ethical standards for freight forwarders.
CANON 1 RESPONSIBILITY TO THE INDUSTRY
A freight forwarder shall conduct his business in line with what is for the best interest of the freight forwarding industry. Its promotion and growth hence shall always predominate and influence his action. He keeps in mind a wholistic view of the industry's needs and concerns so that his activity is properly guided along the right direction.
CANON 2 COMMITMENT TO CLIENTS
Freight Forwarder shall always uphold his clients' interest over and above his personal gain. He shall at all times regard clients' satisfaction of paramount importance and that this can be achieved through efficient and quality service, reasonable rates and reability in the timely shipment and safe handling of goods. Honesty to clients must be given premium to preserve the credibility of the freight forwarder, and the integrity of the industry as a whole.
CANON 3 PROFESSIONALISM
In servicing a client forwarder must be able to demonstrate that he is competent and an expert in his line of work. He shall perform his duties with the highest degree of excellence and dedication. He carries himself with all politeness, decency and decorum when dealing with clients.